Privacy Policy
Effective Date: 12/01/2024
Introduction
At GAME The Experience (“we,” “us,” or “our”), protecting your privacy is of the utmost importance. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website, services, and communications. By using our services, you agree to the collection and use of your data in accordance with this policy.
1. Information We Collect
1.1 Personal Information
We collect the following types of personal information directly from you:
Identification Information:
Full name, age, gender, date of birth.
Contact Information:
Email address, phone number, physical address.
Payment Information:
Credit card details, billing information, and transaction history.
Health and Lifestyle Information:
Details about your health, preferences, and other relevant data to tailor experiences.
Demographic Data:
Preferences, occupation, etc., to better personalize your services.
1.2 Non-Personal Information
When you interact with our services or website, we may collect non-personal data including:
Device Information:
Details about the device, browser, operating system, and IP address.
Usage Data:
Information about how you use our website, including pages viewed, clicks, and browsing behavior.
Cookies:
We use cookies for tracking usage and improving your experience on our website.
1.3 Sensitive Information
In some instances, we may collect sensitive personal information, such as health or lifestyle details, only if directly relevant to the experience you are requesting. This data is handled with strict confidentiality and in compliance with all applicable laws.
2. How We Use Your Information
2.1 Service Delivery
We use your information to:
Customize and deliver the services and experiences you request.Process your payment and manage your booking transactions.Communicate with you about your booking details, preferences, and any changes to services.Provide personalized experiences based on the information you have shared.
2.2 Marketing Communications
We do not use your personal information for marketing or promotions without your explicit consent. However, if an experience is not booked at the time of your inquiry, we may send text messages or emails to encourage booking or remind you of your initial interest. You may opt-out of these communications at any time.
2.3 Confidentiality and Internal Use
All the information you share with us remains strictly confidential. Your personal details will only be shared internally with authorized staff members who need access to your information to facilitate or deliver your experience. We do not sell, rent, or share your information with any third parties for marketing purposes.
2.4 Legal Compliance and Safety
We may use your information to:
Comply with legal obligations, including fraud prevention and safety measures.Enforce our terms and conditions, protecting our rights, property, and safety.
3. How We Protect Your Information
3.1 Security Measures
We implement robust security measures to protect your personal information, including:
Encryption:
Payment and sensitive data are encrypted to safeguard against unauthorized access.
Access Control:
Only authorized personnel with a legitimate need have access to your personal data.
Data Minimization:
We collect and retain only the necessary information required to deliver the service.
3.2 Data Retention
Your personal information will be retained only for as long as necessary to provide the services requested. Once no longer needed, we securely delete or anonymize your information, in accordance with our retention policies and applicable laws.
4. Sharing Your Information
4.1 Internal Sharing
Your personal information is shared solely with authorized G.A.M Enterprises staff who need access to it in order to process your request or deliver your experience. This access is strictly limited to the individuals required to perform these tasks.
4.2 Legal Requirements
We may disclose your personal information when required by law, legal process, or government request. This includes:
To comply with legal obligations such as subpoenas or fraud prevention laws.
To protect the safety, rights, and property of G.A.M Enterprises, our customers, or the public.
4.3 No Third-Party Sales
Under no circumstances will we sell, rent, or disclose your personal information to third parties for marketing purposes. Your information is kept confidential and used only for the purposes outlined in this policy.
5. Your Rights and Choices
5.1 Access and Correction
You have the right to request access to the personal data we hold about you. You may also request to update or correct any inaccuracies in the information we store.
5.2 Data Deletion
You may request that we delete your personal data, subject to applicable legal retention requirements. Once requested, we will securely delete or anonymize your data.
5.3 Opting Out of Communications
You may opt out of receiving marketing communications at any time by following the unsubscribe instructions in any email we send or by contacting us directly.
6. International Data Transfers
Your personal information may be transferred to, and stored in, jurisdictions outside of your local area. By using our services, you consent to these transfers. We take appropriate measures to ensure that your data is protected in accordance with this Privacy Policy.
7. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it immediately.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically. If we make significant changes, we will notify you via email or through a prominent notice on our website. Your continued use of our services after changes to the policy constitutes your acceptance of the updated terms.
9. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at: [email protected]
At The Experience, we believe that everyone has the power to create the life they desire.
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© 2024 GAME The Experience. All rights reserved.
Refund Policy
Effective Date: 12/01/2024
This Refund Policy outlines the terms and conditions regarding refunds for services provided by GAME The Experience. By engaging with our services, you acknowledge and agree to the terms stated herein. This policy is designed to ensure clarity, fairness, and compliance while protecting both parties.
1. Non-Refundable Deposits
All deposits made to GAME The Experience are strictly non-refundable under any circumstances. Deposits secure your reservation and commitment to the experience and cover administrative and preparatory costs.
2. Initial Payment for Itinerary
The initial payment made for the creation of a personalized itinerary is non-refundable. This fee compensates for the time, expertise, and resources invested in crafting a customized experience tailored to your goals.
3. Full Payment Refund Eligibility
If the entire payment is made upfront and the experiencer chooses not to partake in the experience:
- The non-refundable deposit and the cost of the itinerary will be retained by GAME The Experience.
- The remaining balance of the upfront payment will be refunded.
- Written notice of withdrawal must be submitted no less than 30 days before the scheduled start date of the experience to be eligible for this refund.
4. Dissatisfaction with the Experience
If an experiencer is dissatisfied with their experience, the following process will apply:
Internal Investigation: GAME The Experience will conduct a thorough internal investigation to evaluate whether the service provided met the promised and expected standards.Eligibility for Refund: If it is determined that the experience did not meet the agreed-upon expectations:- A refund for the experience (minus the non-refundable deposit and the cost of the itinerary) will be issued.- GAME The Experience will provide a new itinerary at no additional cost. No deposit will be required for this new itinerary.Continuation of Services: If the experiencer chooses to proceed with the new itinerary, the cost of the new experience must be paid in full, less any refunded amount from the original payment.
5. Conditions and Exclusions
- Refunds are only considered in cases where written documentation and proof of dissatisfaction or withdrawal are provided.
- Refunds will not be issued for dissatisfaction resulting from factors outside the control of GAME The Experience, including but not limited to:
- Personal preferences or subjective opinions.
- Failure to complete or fully engage with the experience.
- Refunds will be provided (minus the non-refundable deposit and the cost of the itinerary) for withdrawal due to external circumstances such as travel disruptions, natural disasters, or illness. Written proof of such circumstances is required to process the refund.
- Refund requests must be submitted within 14 days after the conclusion of the experience or cancellation notice.
6. Processing Refunds
- Approved refunds will be processed within 30 days of the final decision.
- Refunds will be issued to the original payment method. G.A.ME The Experience is not responsible for delays caused by third-party payment processors.
7. Amendments to This Policy
GAME The Experience reserves the right to amend this Refund Policy at any time. Changes will be communicated to clients and posted on our official website. Continued engagement with our services signifies acceptance of the revised terms.
8. Agreement to Terms
By making a payment or deposit, you acknowledge that you have read, understood, and agreed to the terms of this Refund Policy.For questions or concerns, please contact us at [email protected].
At The Experience, we believe that everyone has the power to create the life they desire.
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© 2024 GAME The Experience. All rights reserved.