Effective Date: 12/01/2024

Introduction

At GAME The Experience (“we,” “us,” or “our”), protecting your privacy is of the utmost importance. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website, services, and communications. By using our services, you agree to the collection and use of your data in accordance with this policy.

1. Information We Collect

1.1 Personal Information

We collect the following types of personal information directly from you:

Identification Information:

Full name, age, gender, date of birth.

Contact Information:

Email address, phone number, physical address.

Payment Information:

Credit card details, billing information, and transaction history.

Health and Lifestyle Information:

Details about your health, preferences, and other relevant data to tailor experiences.

Demographic Data:

Preferences, occupation, etc., to better personalize your services.

1.2 Non-Personal Information

When you interact with our services or website, we may collect non-personal data including:

Device Information:

Details about the device, browser, operating system, and IP address.

Usage Data:

Information about how you use our website, including pages viewed, clicks, and browsing behavior.

Cookies:

We use cookies for tracking usage and improving your experience on our website.

1.3 Sensitive Information

In some instances, we may collect sensitive personal information, such as health or lifestyle details, only if directly relevant to the experience you are requesting. This data is handled with strict confidentiality and in compliance with all applicable laws.

2. How We Use Your Information

2.1 Service Delivery

We use your information to:

Customize and deliver the services and experiences you request.Process your payment and manage your booking transactions.Communicate with you about your booking details, preferences, and any changes to services.Provide personalized experiences based on the information you have shared.

2.2 Marketing Communications

We do not use your personal information for marketing or promotions without your explicit consent. However, if an experience is not booked at the time of your inquiry, we may send text messages or emails to encourage booking or remind you of your initial interest. You may opt-out of these communications at any time.

2.3 Confidentiality and Internal Use

All the information you share with us remains strictly confidential. Your personal details will only be shared internally with authorized staff members who need access to your information to facilitate or deliver your experience. We do not sell, rent, or share your information with any third parties for marketing purposes.

2.4 Legal Compliance and Safety

We may use your information to:

Comply with legal obligations, including fraud prevention and safety measures.Enforce our terms and conditions, protecting our rights, property, and safety.

3. How We Protect Your Information

3.1 Security Measures

We implement robust security measures to protect your personal information, including:

Encryption:

Payment and sensitive data are encrypted to safeguard against unauthorized access.

Access Control:

Only authorized personnel with a legitimate need have access to your personal data.

Data Minimization:

We collect and retain only the necessary information required to deliver the service.

3.2 Data Retention

Your personal information will be retained only for as long as necessary to provide the services requested. Once no longer needed, we securely delete or anonymize your information, in accordance with our retention policies and applicable laws.

4. Sharing Your Information

4.1 Internal Sharing

Your personal information is shared solely with authorized G.A.M Enterprises staff who need access to it in order to process your request or deliver your experience. This access is strictly limited to the individuals required to perform these tasks.

4.2 Legal Requirements

We may disclose your personal information when required by law, legal process, or government request. This includes:

To comply with legal obligations such as subpoenas or fraud prevention laws.

To protect the safety, rights, and property of G.A.M Enterprises, our customers, or the public.

4.3 No Third-Party Sales

Under no circumstances will we sell, rent, or disclose your personal information to third parties for marketing purposes. Your information is kept confidential and used only for the purposes outlined in this policy.

5. Your Rights and Choices

5.1 Access and Correction

You have the right to request access to the personal data we hold about you. You may also request to update or correct any inaccuracies in the information we store.

5.2 Data Deletion

You may request that we delete your personal data, subject to applicable legal retention requirements. Once requested, we will securely delete or anonymize your data.

5.3 Opting Out of Communications

You may opt out of receiving marketing communications at any time by following the unsubscribe instructions in any email we send or by contacting us directly.

6. International Data Transfers

Your personal information may be transferred to, and stored in, jurisdictions outside of your local area. By using our services, you consent to these transfers. We take appropriate measures to ensure that your data is protected in accordance with this Privacy Policy.

7. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it immediately.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. If we make significant changes, we will notify you via email or through a prominent notice on our website. Your continued use of our services after changes to the policy constitutes your acceptance of the updated terms.

9. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at: [email protected]